If personal information in your Rovqenx account is inaccurate, out of date or incomplete, first check the account record and then use the private contact page to request a correction. Keep the request specific: identify the field that is wrong, state the correct information, and include an order number only when the correction relates to an existing order.
This guide is for Australian adults aged 18 or older. It covers account and contact information, not a change to the delivery address on an order that has already been submitted.
Check where the incorrect information appears
Sign in through My Account and check the information attached to the relevant account or order record. Note whether the issue concerns a name, email address, telephone number, billing detail or saved address. Do not create a second account merely to work around an incorrect field.
If the problem is a delivery address on an order already placed, follow the separate guide on changing a delivery address after submitting a Rovqenx order. A profile correction does not prove that an existing order record has changed.
What to include in a correction request
- The account email address or another non-sensitive reference that helps locate the record.
- The exact field that appears incorrect or incomplete.
- The corrected information, written clearly.
- The order number only when the request concerns a particular order.
Use the private Rovqenx contact page when the account screen does not provide the correction you need. Send only information necessary to identify the record and explain the requested change.
Do not send unnecessary sensitive information
Do not put card details, security codes, online-banking credentials, identity documents or unrelated personal history in a general support message. The current Privacy Policy explains that customers may ask about access or correction through the contact form and says not to include payment details, identity documents or unrelated sensitive information.
Recheck before placing another order
After the correction has been addressed, sign in again and confirm the relevant account and delivery fields before submitting another order. Also review the current Terms and Conditions: submitting an order does not guarantee acceptance, and eligible Australian delivery details and adult status remain required.
Account correction checklist
- Open My Account and identify the exact incorrect field.
- Separate a general account correction from a submitted-order delivery issue.
- Use the private contact page when necessary.
- Provide only the minimum information needed to locate and correct the record.
- Recheck the account before the next order.
Adults 18+ only. Rovqenx is restricted to adults in Australia. Tobacco contains addictive nicotine and smoking causes serious health risks. This support guide does not make health, safety or cessation claims.